Frequently Asked Questions
Everything you need to know about your KommandoStore order.
How long does shipping typically take?
Orders are processed within 1-3 business days. Domestic shipping typically takes 3-7 business days, while international shipping can take 2-4 weeks depending on your location and customs processing.
What is your return policy?
We offer a 30-day return window for most items. Products must be in original, unused condition with all tags attached. Please note that certain surplus or clearance items may be marked as final sale.
How can I track my order?
Once your order has shipped, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please be aware that international customers are responsible for any applicable customs fees, duties, or taxes imposed by their local government.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How do I know if an item is authentic surplus?
All items listed as surplus are sourced through verified military and law enforcement channels. We provide detailed descriptions regarding the condition and origin of every surplus item in our inventory.